Interview with Heather Gentile (IBM): Operationalizing AI Trust and Risk Mitigation at Scale

Credo AI and IBM have partnered to bring scalable, real-time governance to the enterprise AI lifecycle. In this conversation, Heather Gentile (Director of Product, IBM Watsonx.governance) and Navrina Singh (Founder & CEO, Credo AI) explore how their partnership is helping global enterprises accelerate responsible AI adoption—especially in the age of generative and agentic AI.

Together, they break down how IBM’s MLOps capabilities and Credo AI’s policy intelligence enable organizations to navigate evolving risks, embed compliance into workflows, and align multi-stakeholder priorities. Heather shares insights from IBM’s Ethics Board, the operationalization of emerging risk metrics, and how their clients are leveraging the compliance accelerators powered by Credo AI to reduce time-to-production and improve auditability.

Navrina explains how a “better together” approach to AI governance supports real ROI, enabling faster, safer innovation.This partnership marks a major step forward in establishing trust, transparency, and agility as cornerstones of AI deployment in the enterprise.

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