Privacy Policy

Effective Date: December 10, 2025

Credo.AI Corp (“Credo AI”, “we”, “us”, and “our”) is committed to respecting the privacy of the Personal Information (as defined below) that we process in connection with our public facing Credo.ai website located at www.credo.ai and all associated sites linked to www.credo.ai by Credo AI, its subsidiaries, and affiliates (collectively, the "Sites") and our products and services such as the Credo AI SaaS platform that link to this notice (our “Services”). Please read this privacy notice (“Privacy Notice”) carefully to understand how we collect, use, and process Personal Information.

By visiting, accessing, or using the  Sites, using the Services, or providing us with your information, you agree to the collection, use, and sharing of your information as described in this Privacy Notice. We may update this Privacy Notice from time to time as described in the Changes to this Privacy Notice section below. Your continued use of the Sites or Services after we make changes as described here is deemed to be acceptance of those changes, so please check the notice periodically for updates. If you have any questions, comments, or concerns please contact us at privacy@credo.ai. 

‍

1. Scope

This Privacy Notice applies to Personal Information that Credo AI collects, uses, and shares when you:

  • Access or use Sites or Services; or
  • Communicate with us through any written, electronic, or oral communications via our website or other means by users of our Sites or Services.

‍

2. What Personal Information Do We Collect and How

As used in this Privacy Notice, “Personal Information” means any information that identifies or could be used to identify an individual person, which may include name, email address, and phone number. If you apply to a job posting listed on the Sites, we will also collect any Personal Information in connection with your resume, CV or cover letter that you elect to submit to us. It also includes other non-public information that we associate with such identifying information. Personal Information does not include aggregated and anonymized information. 

The types and categories of Personal Information we collect or process, directly and indirectly, include:

  • Business contact information. Business account and contact information, including name, address, business email address, phone number, username, and other contact information you provide us.
  • Employment information. Employment information, such as your title, role and organization that you provide to us.
  • Location information. Location information, including general geographic location such as country, state or province, or city.
  • Communications. Content and information you elect to provide as part of your comments you make through the Services or emails, chats, or other communications sent to us.
  • Profile picture image. Images collected or stored in connection with the Services, such as a profile picture, if you have uploaded one as a part of your Single Sign-On (SSO) authentication method. For corporate SSO, your profile photo is sourced from your company's identity system and may be visible to other users on our Services for collaborative purposes. Your company's policies govern any changes to this photo. 

We also collect:

  • Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Services feature.
  • Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

If we combine or connect non-personal statistical or technical data with Personal Information so that it directly or indirectly identifies an individual, we treat the combined information as Personal Information.

a. Information You Provide to Us

We collect information that you provide directly to us when you access or use our Sites or Services or when you interact with us. For example: 

  • If you contact us, such as by filling out a demo request form on the Sites or by sending us an email using the Credo.ai email address provided on the Sites, we may collect your name, business email address, company name, business phone number, and any other information you choose to include in your message. 
  • If you complete surveys or questionnaires that we make available, we will collect your responses and any information you provide. 
  • If you submit feedback, we collect information to process and respond to your submission, such as your name, business contact information, the reason for contacting us, and any other information you provide as part of your request or feedback.
  • If you create a user account with us, we collect information to provide our Services to you such as your name, business contact information, and any other information you provide as part of using our Services.

You may choose not to provide information directly to us or to not use the Sites or Services. However, some Personal Information is necessary so that we can provide you with the Services you have requested. Failure to provide this information may prevent us from providing you with access to our Sites or Services.

‍

b. Information We Collect Automatically

When you access or use our Sites or Services, we or our third-party service providers automatically collect information about the device you use to access the Sites or Services and your activity when you use the Sites or Services. Using automatic collection technologies helps us to improve our Services and to deliver a better and more personalized experience. Depending on your activity, the information may include:

  • Device and Usage Information: We collect certain information about your device and how you interact with our Sites or Services each time you access or use them. Device information may include your IP address, browser type, unique device identifiers, information about your approximate location (as determined through your IP address), mobile, computer or device hardware information (e.g., operating system version, hardware model, IMEI number and other unique device identifiers, MAC address, and device settings), device event information, log information, and crash data. Usage information may include features that you use, clickstream data, access dates and times, referring/exit pages and URLs, how you interact with links on the Site, landing pages, and pages viewed.
  • Cookies and Other Tracking Technologies: We and our third-party service providers or agents may collect information using one or more cookies or similar technologies such as pixels or locally stored objects (collectively “Cookies”). Please refer to our Website Cookie Policy for more information about our use of Cookies and your choices related to Cookies.

‍

c. Information Collected from Third Parties

In some instances, we process Personal Information we receive from third parties, which consists of:

  • Credo AI’s Service Providers:  We receive information from our service providers or agents who perform business services for Credo AI,  such as email platform providers, content delivery services, payment processors, promotions services,  security, and anti-fraud services.
  • Analytics and Research Providers: We may receive information from entities who perform business functions for Credo AI, such as analytics and research service providers.

‍

‍

3. How We Use Personal Information

We use the information we collect about you or that you provide to use, including any Personal Information, in the following ways:

  • To provide and operate the Sites and Services and any contents, features, information, products, or services that we make available through the Services;
  • To update, improve, and/or enhance the Sites or Services and to develop new features, functionality, products, and services, including by analyzing your information and creating aggregated data derived from your information) to develop, maintain, analyze, improve, optimize, measure, and report on our Services and their features and how users interact with them. Our analysis may include the use of technology like machine learning and large language models, which may include training these models or sharing with third parties for model training;
  • To provide technical support for, secure, and protect the Sites or Services, including to detect and prevent fraud, abuse, or security risks, and to track outages and troubleshoot;
  • To generate analytics and create reports related to the Sites or Services;
  • To market our Services to you; 
  • To respond to your inquiries and requests, or otherwise communicate with you to provide you with assistance related to the Sites or Services;
  • To send you newsletters or other email communications;
  • To enforce our agreements with you, resolve disputes or otherwise to carry out our obligations and enforce our rights, and to protect our business interests and rights of third parties;
  • To comply with legal and contractual obligations and requirements;
  • To keep you updated about changes to policies relating to our Sites or Services (including this Privacy Notice); and
  • For any other purpose for which you provide it or with your consent.

The usage information we collect, whether connected to your Personal Information or not, helps us improve our Sites and Services and deliver a better and more personalized experience by enabling us to:

  • Estimate our audience sizes and usage patterns.
  • Store information about your preferences, allowing us to customize the Services according to your individual needs and interests.
  • Speed up your searches.
  • Recognize you when you return to our Sites and Services.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data or adjust your user preferences in your account profile. For more information, see Your Rights and Choices About Your Information.

‍

‍

4. How We Share Personal Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may also transmit, share, grant access, make available and provide Personal Information to or with the following types of third parties:

  • Service Providers: We share Personal Information with third-party vendors, consultants, agents, and service providers that help us provide our Sites or Services or with any of the purposes described in this Privacy Notice. 
  • Business Transfers:  We may share Personal Information with third parties we choose to acquire or with buyers, successors, or others in connection with a merger, divestiture, restructuring, reorganization, financing due diligence, dissolution or other sale or transfer of some or all of our assets or transition of service to another provider, whether as a going concern or as part of bankruptcy, receivership, liquidation or similar proceeding, as permitted by law and/or contract.
  • Compliance and Regulatory Purposes: We may share Personal Information if we believe that it is necessary to: 
  • comply with a law, regulation, legal process, or legitimate governmental request; 
  • protect the safety or security of the Sites or Services, users of the Sites or Services, or any person; 
  • investigate, prevent, or take action regarding illegal or suspected illegal activities; 
  • prevent spam, abuse, fraud, or other malicious activity of actors using or accessing the Sites or Services; or 
  • protect our rights or property of those who use the Sites or Services. 
  • With Your Consent:  There may be situations where you are asked to consent to share Personal Information with third parties for additional reasons not included in this Privacy Notice. 

Non-public information about our users will not be released to law enforcement except in response to an appropriate legal process such as a subpoena, court order, or other valid legal process that has been reviewed by Credo AI. However, if we receive information that provides us with a good faith belief that there is an exigent emergency, we may provide information to law enforcement trying to prevent or mitigate the danger (if we have it), to be determined on a case-by-case basis.

‍

‍

5. Cookies and Tracking Technologies

For information about how we use Cookies and similar tracking technologies and to learn how to manage Cookies, please see our Website Cookie Policy (section 13).

‍

‍

6. How We Protect Personal Information

At Credo AI, we take our responsibility to protect the security and privacy of Personal Information seriously. We have implemented what we believe to be reasonable and appropriate administrative, physical, and technical security measures designed to prevent Personal Information from being lost, used, accessed, altered, or disclosed in an unauthorized or unlawful way. 

However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot and do not guarantee that Personal Information is completely secure and safe from such risks. By using the Sites or Services, you understand and assume the risks associated with your activities on the Internet.

If you have reason to believe that your information is no longer secure, please let us know by contacting us at privacy@credo.ai.

‍

‍

7. Children’s Privacy

Our Sites and Services are not intended for use by minors under the age of 18, and we do not knowingly collect Personal Information directly from minors under the age of 18. If you learn that a child under the age of 18 has provided us with Personal Information, please contact us at privacy@credo.ai so that we can delete that information.

‍

‍

8. Third-Party Links

On the Site, we may provide, for informational purposes only, links to other websites or resources with which we do not have a contractual relationship and over which we do not have control (“External Websites”). Such links are not paid advertisements, nor do they constitute an endorsement by Credo AI of those External Websites, and are provided to you only as a convenience. By clicking on links to External Websites, the operators of the External Websites may collect your Personal Information. We are not responsible for the content or data collection practices of those External Websites, and your use of External Websites is subject to their respective terms of use and privacy policies.

‍

‍

9. How Long We Retain Personal Information

We retain Personal Information for the purposes stated in this Privacy Notice and as required under applicable law. To determine how long we keep Personal Information, we consider the amount, nature, and sensitivity of Personal Information, the reasons for which we collect and process the Personal Information, and applicable legal requirements.

‍

‍

10. Do Not Track Preferences

Our Sites and Services do not monitor for or behave differently if your browser or device transmits a “do-not-track” or similar message.

‍

‍

11. Your Rights and Choices About Your Information

‍

This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under law, depending on where you live.

Advertising, marketing, cookies, and other tracking technologies choices:

  • Cookies and Other Tracking Technologies. To learn how to manage Cookies, please see our Website Cookie Policy (section 13).
  • Promotions by Credo AI. If you do not wish us to use your information to promote our own or third parties’ products or services, you can opt out by clicking unsubscribe in an email or by sending us an email stating your request to privacy@credo.ai.
  • Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal data with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt out by emailing us at privacy@credo.ai. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (”NAI”) on the NAI’s website.

Your State Privacy Rights

If you are a California resident, you may ask us to refrain from sharing your Personal Information with our affiliates and third parties for their direct marketing purposes. We do not share Personal Information with third parties for their own marketing purposes.

‍

‍

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. When we update this Privacy Notice, we will revise the “Effective Date” at the top of this Privacy Notice and post a link to the updated Privacy Notice on our Site. Changes to this Privacy Notice are effective when they are posted on this page. If we make any material changes, we will provide you with notice as required under applicable law. You are advised to review this Privacy Notice periodically to ensure you are aware of any such changes. 

‍

‍

13. Cookie Policy 

The following section contains our website’s cookie policy (“Website Cookie Policy”).

‍

A. What Are Cookies?

Cookies are small data files placed on your computer or mobile device that are set by the website provider or by third parties when you visit a website or other online service.  The Cookies Credo AI uses provide content or features on our Sites and Services, help us remember you and your preferences, and improve your user experience by making our Sites and Services more efficient and relevant to you. You can find more information about cookies at: www.allaboutcookies.org. 

In addition to Cookies, we use other technologies that are similar in function, such as pixel tags, also called web beacons or single-pixel tags/gifs, and local or web storage. 

  • Cookies. A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Sites or Services.
  • Web Beacons: Some parts of the Sites or Services and our emails may include web beacons (or “clear gifs,” and single-pixel tags/gifs, or web tags) which are tiny graphics with a unique identifier placed on a website or in an email that gather information about your interaction with that website or email. Because of their small size, they are not visible. These permit us, for example, to count users who have visited those parts or opened an email and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).

‍

We use the term “Cookie” throughout this Website Cookie Policy to cover all these technologies.

‍

B. Types of Cookies

Cookies are often described by who created and placed them and how long they last. Types of Cookies generally include the following:

  • Persistent Cookies and Session Cookies
  • Persistent Cookies: A persistent Cookie stays in your browser and will be read by us when you return. A persistent Cookie helps us recognize you as an existing user, so it is easier for you to return and interact with our Sites or Services.
  • Session Cookies: A session Cookie is temporary and enables you to move from page to page on our Sites or Services and allows information that you enter to be remembered. A session Cookie is deleted when you close your browser or after a short time.
  • First-Party Cookies and Third-Party Cookies
  • First-party Cookies: These are Cookies set by the publisher of the website or online service you are visiting. First-party Cookies may be set either by us or by a service provider at our request.
  • Third-party Cookies: These are Cookies that are set by a party other than the publisher of the website you are visiting.

‍

C. What Types of Information Do Cookies Collect?

Cookies collect different types of information depending on the type of Cookie and its purpose. Some examples of information that may be collected by Cookies when you use our Sites or Services include:

  • The pages you visit;
  • The buttons you click;
  • The date and time you visit;
  • The amount of time you spend on our Site;
  • The Internet Protocol (“IP”) address used to connect your computer/mobile phone to the internet; and
  • Your device (such as computer, mobile phone) and connection information such as your browser type and version and operating system.

‍

D. How Do We Use Cookies?

We, our service providers, or agents acting on our behalf, use the following persistent and session Cookies (which may be first-party or third-party Cookies) on our Site:

  • Strictly Necessary Cookies: These Cookies are essential because they enable our Sites or Services to work properly, and they cannot be disabled. Without these Cookies, some parts or features of our Sites or Services cannot be provided. These Cookies do not gather information about you for marketing purposes. For example, these Cookies are used to:
  • Remember the information that you fill in when performing certain activities on our Sites or Services
  • Pass information from one page to the next, for example when filling out forms;
  • Provide access to our Sites or Services according to your preferences;
  • Read your browser and device settings to optimize the display of our Sites or Services;
  • Locate and identify misuse of our Sites or Services;
  • Load our Sites or Services uniformly to maintain accessibility; and
  • Authenticate users and prevent fraud.
  • Functional Cookies: We may use functional Cookies to remember your choices so we can tailor our Sites or Services to provide you with enhanced features and personalized content. For example, these Cookies can be used to remember your name or preferences on our Site. We do not use functional Cookies for online marketing. While these Cookies can be disabled, this may result in less functionality during your use of our Sites or Services. For example, we use these Cookies to:
  • Provide you a personalized experience, such as remembering how you have customized our Sites or Services;
  • Remember the information that you fill in when performing certain activities on our Sites or Services; and
  • Store your preferences such as language and location.
  • Performance or Analytics Cookies: These Cookies help us understand how our Sites or Services are being accessed, used, or are performing. These performance or analytics Cookies may collect information about the content you view, what websites you visit immediately before and after visiting our Sites or Services, and your system and geographic information. The information generated by these Cookies will be transmitted to and stored by the applicable analytics services. For example, we may use performance or analytics Cookies to:
  • Maintain and continually improve our Sites or Services;
  • Keep track of the number of visitors to the pages within our Sites or Services;
  • Keep track of the length of time that each visitor spends on the pages within our Sites or Services;
  • Determine the order in which a visitor visits the various pages or features within our Sites or Services;
  • Identify performance issues with our Sites or Services; and
  • Assess which parts of our Sites or Services need improvement.

‍

E. How to Manage or Delete Cookies 

You can exercise your preferences concerning Cookies served on our Sites or Services by taking the steps outlined below. To learn more about Cookies, including how to manage Cookies and opt-out of Cookies being placed on your devices, please visit www.allaboutcookies.org.

Browser Settings

You may alter the Cookie settings in your browser settings at any time. You may accept all or only certain Cookies. If you disable Cookies in your browser settings, however, you may find that certain sections of our Sites or Services will not work.

  • First-Party Cookies: If you do not want Cookies placed on your device, you can adjust the setting of your Internet browser to reject some or all Cookies and to alert you when a Cookie is placed on your device. To do this, follow the instructions provided by your browser (usually located within the “Help,” “Tools,” or “Edit” settings). While adjusting your browser settings can prevent the future placement of Cookies, it does not remove existing persistent Cookies.
  • Third-Party Cookies: Modern browsers also allow you to block third-party Cookies using the steps described above for first-party Cookies.

Preferences Tools

There are several services available that can assist you with managing your Cookie preferences, including industry groups, standards associations, and tools provided by the Cookie providers and social media sites. Please note that Credo AI has no affiliation with, and is not responsible for, the third party websites.

  • Do Not Track: You may turn on the Do Not Track (“DNT”) setting in your browser, which will enable your browser to send a special signal to websites, analytics companies, plug-in providers, and other web services you encounter while browsing to stop tracking your activity. To turn on your DNT signal, please visit AII About DNT. Please note that not all companies will respond to or honor DNT signals. Our Sites and Services do not respond to DNT signals.
  • Web Beacons and Pixels: You may avoid web beacons and pixels by disabling the functionality that allows remote images to load in your email account and refraining from clicking on any links in email messages.

‍

F. Changes to This Website Cookie Policy

Credo AI reserves the right to amend this Website Cookie Policy at any time. If we update this Website Cookie Policy, we will revise the “Effective Date” of the Website Privacy Policy that includes this Website Cookie Policy and post a link to the new Website Cookie Policy on our Sites. Changes to this Website Cookie Policy are effective when they are posted. If we make any material changes, we will provide you with notice as required under applicable law. You are advised to review this Website Cookie Policy periodically for any changes. 

‍

‍

14. Contact Information

To ask questions or comment about this Privacy Notice or our privacy practices, contact us at: privacy@credo.ai. 

‍