Privacy Policy

Effective Date: April 01, 2021

Credo AI (“we”, “us”, and “our”) is committed to respecting the privacy of the Personal Information (as defined below) that we process in connection with our public facing Credo.ai website located at www.credo.ai and all associated sites linked to www.credo.ai by Credo AI, its subsidiaries, and affiliates (collectively, the "Site"). Please read this privacy notice (“Privacy Notice”) carefully to understand how we collect, use, and process Personal Information.

By visiting, accessing, or using the publicly accessible Site and any features or content made available on the website(s) (collectively, the “Site”) you acknowledge and agree that you have received and read this Privacy Notice. We may update this Privacy Notice from time to time as described in the Changes to this Privacy Notice section below. If you have any questions, comments, or concerns please contact us at leadership@credo.ai.

1. Scope

This Privacy Notice applies to Personal Information that Credo.ai collects, uses, and shares when you:

  • Access or use Site; or
  • Communicate with us through any written, electronic, or oral communications via our website or other means by users of our Site.

2. What Personal Information Do We Collect and How

As used in this Privacy Notice, “Personal Information” means any information that identifies or could be used to identify an individual person, which may include name, email address, and phone number. IF you apply to a job posting listed on the Site, we will also collect any Personal Information in connection with your resume, CV or cover letter that you elect to submit to us. It also includes other non-public information that we associate with such identifying information. Personal Information does not include aggregated and anonymized information. We collect information, including Personal Information directly and indirectly as described below.

a. Information You Provide to Us

We collect information that you provide directly to us when you access or use our Site or when you interact with us. If you contact us, such as by filling out a demo request form on the Site or by sending us an email using the Credo.ai email address provided on the Site, we may collect your name, business email address, company name, business phone number, and any other information you choose to include in your message. If you complete surveys or questionnaires that we make available, we will collect your responses and any information you provide. If you submit feedback, we collect information to process and respond to your submission, such as your name, business contact information, the reason for contacting us, and any other information you provide as part of your request or feedback.

You may choose not to provide information directly to us or to not use the Site. However, some Personal Information is necessary so that we can provide you with the services you have requested. Failure to provide this information may prevent us from providing you with access to our Site.

b. Information We Collect Automatically

When you access or use our Site, we or our third-party service providers automatically collect information about the device you use to access the Site and your activity when you use the Site. Depending on your activity, the information may include:

  • Device and Usage Information: We collect certain information about your device and how you interact with our Site each time you access or use them. Device information may include your IP address, browser type, unique device identifiers, information about your approximate location (as determined through your IP address), mobile, computer or device hardware information (e.g., operating system version, hardware model, IMEI number and other unique device identifiers, MAC address, and device settings), device event information, log information, and crash data. Usage information may include features that you use, clickstream data, access dates and times, referring/exit pages and URLs, how you interact with links on the Site, landing pages, and pages viewed.
  • Cookies and Other Tracking Technologies: We and our third-party service providers or agents may collect information using one or more Cookies or similar technologies such as pixels or locally stored objects (collectively “Cookies”). Please refer to our Website Cookie Policy for more information about our use of Cookies and your choices related to Cookies.

c. Information Collected from Third Parties

In some instances, we process Personal Information we receive from third parties, which consists of:

  • Credo.ai’s Service Providers:  We receive information from our service providers or agents who perform business services for Credo.ai, such as Site information from third parties that assist us in operating our Site.
  • Analytics and Research Providers: We may receive information from entities who perform business functions for Credo.ai, such as analytics service providers.

3. How We Use Personal Information

We use the information we collect in the following ways:

  • To provide and operate the Site;
  • To update, improve, and/or enhance the Site or our products and services and to develop new features, functionality, products, and services;
  • To provide technical support for, secure, and protect the Site, including to detect and prevent fraud, abuse, or security risks, and to track outages and troubleshoot;
  • To generate analytics and create reports related to the Site;
  • To market our services to you; 
  • To respond to your inquiries and requests, or otherwise communicate with you to provide you with assistance related to the Site;
  • To send you newsletters or other email communications;
  • To enforce our agreements with you, resolve disputes or otherwise to carry out our obligations and enforce our rights, and to protect our business interests and rights of third parties;
  • To comply with legal and contractual obligations and requirements;
  • To keep you updated about changes to policies relating to our Site (including this Privacy Notice); and
  • For any other purpose with your consent.

4. How We Share Personal Information

We transmit, share, grant access, make available and provide Personal Information to or with the following types of third parties:

  • Service Providers: We share Personal Information with third-party vendors, consultants, agents, and service providers that help us provide our Site or with any of the purposes described in this Privacy Notice. 
  • Business Transfers:  We may share Personal Information with third parties we choose to acquire or with buyers, successors, or others in connection with a merger, divestiture, restructuring, reorganization, financing due diligence, dissolution or other sale or transfer of some or all of our assets or transition of service to another provider, whether as a going concern or as part of bankruptcy, receivership, liquidation or similar proceeding, as permitted by law and/or contract.
  • Compliance and Regulatory Purposes: We may share Personal Information if we believe that it is necessary to: 
  • comply with a law, regulation, legal process, or legitimate governmental request; 
  • protect the safety or security of the Site, users of the Site, or any person; 
  • investigate, prevent, or take action regarding illegal or suspected illegal activities; 
  • prevent spam, abuse, fraud, or other malicious activity of actors using or accessing the Site; or 
  • protect our rights or property of those who use the Site. 

Non-public information about our users will not be released to law enforcement except in response to an appropriate legal process such as a subpoena, court order, or other valid legal process that has been reviewed by Credo.ai. However, if we receive information that provides us with a good faith belief that there is an exigent emergency, we may provide information to law enforcement trying to prevent or mitigate the danger (if we have it), to be determined on a case-by-case basis.


  • With Your Consent:  There may be situations where you are asked to consent to share Personal Information with third parties for additional reasons not included in this Privacy Notice. 

5. Cookies and Tracking Technologies

For information about how we use Cookies and similar tracking technologies and to learn how to manage Cookies, please see our Website Cookie Policy (section 13).

6. How We Protect Personal Information

At Credo.ai, we take our responsibility to protect the security and privacy of Personal Information seriously. We have implemented what we believe to be reasonable and appropriate security measures designed to prevent Personal Information from being lost, used, accessed, altered, or disclosed in an unauthorized or unlawful way. 

However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot and do not guarantee that Personal Information is completely secure and safe from such risks. By using the Site, you understand and assume the risks associated with your activities on the Internet.

If you have reason to believe that your information is no longer secure, please let us know by contact us at leadership@credo.ai.

7. Children’s Privacy

Our Site is not intended for use by minors under the age of 13, and we do not knowingly collect Personal Information directly from minors under the age of 13. If you learn that a child under the age of 13 has provided us with Personal Information, please contact us at leadership@credo.ai.

8. Third-Party Links

On the Site, we may provide, for informational purposes only, links to other websites or resources with which we do not have a contractual relationship and over which we do not have control (“External Websites”). Such links are not paid advertisements, nor do they constitute an endorsement by Credo.ai of those External Websites, and are provided to you only as a convenience. By clicking on links to External Websites, the operators of the External Websites may collect your Personal Information. We are not responsible for the content or data collection practices of those External Websites, and your use of External Websites is subject to their respective terms of use and privacy policies.

9. How Long We Retain Personal Information

We retain Personal Information for the purposes stated in this Privacy Notice and as required under applicable law. To determine how long we keep Personal Information, we consider the amount, nature, and sensitivity of Personal Information, the reasons for which we collect and process the Personal Information, and applicable legal requirements.

10. Do Not Track Preferences

Our Site does not monitor for or behave differently if your browser or device transmits a “do-not-track” or similar message.

11. Your California Privacy Rights

If you are a California resident, you may ask us to refrain from sharing your Personal Information with our affiliates and third parties for their direct marketing purposes. We do not share Personal Information with third parties for their own marketing purposes.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. When we update this Privacy Notice, we will revise the “Effective Date” at the top of this Privacy Notice and post a link to the updated Privacy Notice on our Site. Changes to this Privacy Notice are effective when they are posted on this page. If we make any material changes, we will provide you with notice as required under applicable law. You are advised to review this Privacy Notice periodically to ensure you are aware of any such changes. 

13. Cookie Policy 

The following section contains our website’s cookie policy (“Website Cookie Policy”).

A. What Are Cookies?

Cookies are small data files placed on your computer or mobile device that are set by the website provider or by third parties when you visit a website or other online service.  The Cookies Credo.ai uses provide content or features on our Site, help us remember you and your preferences, and improve your user experience by making our Site more efficient and relevant to you. You can find more information about cookies at: www.allaboutcookies.org

In addition to Cookies, we use other technologies that are similar in function, such as pixel tags, also called web beacons or single-pixel tags/gifs, and local or web storage. 

  • Web Beacons: Web beacons, or “clear gifs,” and single-pixel tags/gifs, or web tags, are tiny graphics with a unique identifier placed on a website or in an email that gather information about your interaction with that website or email. Because of their small size, they are not visible.
  • Flash Cookies: Flash cookies, also known as local shared objects, are commonly used for videos and collect and store information about your use of a website and its video features.

We use the term “Cookie” throughout this Website Cookie Policy to cover all these technologies.

B. Types of Cookies

Cookies are often described by who created and placed them and how long they last. Types of Cookies generally include the following:

  • Persistent Cookies and Session Cookies
  • Persistent Cookies: A persistent Cookie stays in your browser and will be read by us when you return. A persistent Cookie helps us recognize you as an existing user, so it is easier for you to return and interact with our Site.
  • Session Cookies: A session Cookie is temporary and enables you to move from page to page on our Site and allows information that you enter to be remembered. A session Cookie is deleted when you close your browser or after a short time.
  • First-Party Cookies and Third-Party Cookies
  • First-party Cookies: These are Cookies set by the publisher of the website or online service you are visiting. First-party Cookies may be set either by us or by a service provider at our request.
  • Third-party Cookies: These are Cookies that are set by a party other than the publisher of the website you are visiting.

C. What Types of Information Do Cookies Collect?

Cookies collect different types of information depending on the type of Cookie and its purpose. Some examples of information that may be collected by Cookies when you use our Site include:

  • The pages you visit;
  • The buttons you click;
  • The date and time you visit;
  • The amount of time you spend on our Site;
  • The Internet Protocol (“IP”) address used to connect your computer/mobile phone to the internet; and
  • Your device (such as computer, mobile phone) and connection information such as your browser type and version and operating system.

D. How Do We Use Cookies?

We, our service providers, or agents acting on our behalf, use the following persistent and session Cookies (which may be first-party or third-party Cookies) on our Site:

  • Strictly Necessary Cookies: These Cookies are essential because they enable our Site to work properly, and they cannot be disabled. Without these Cookies, some parts or features of our Site cannot be provided. These Cookies do not gather information about you for marketing purposes. For example, these Cookies are used to:
  • Remember the information that you fill in when performing certain activities on our Site
  • Pass information from one page to the next, for example when filling out forms;
  • Provide access to our Site according to your preferences;
  • Read your browser and device settings to optimize the display of our Site;
  • Locate and identify misuse of our Site;
  • Load our Site uniformly to maintain accessibility; and
  • Authenticate users and prevent fraud.
  • Functional Cookies: We may use functional Cookies to remember your choices so we can tailor our Site to provide you with enhanced features and personalized content. For example, these Cookies can be used to remember your name or preferences on our Site. We do not use functional Cookies for online marketing. While these Cookies can be disabled, this may result in less functionality during your use of our Site. For example, we use these Cookies to:
  • Provide you a personalized experience, such as remembering how you have customized our Site;
  • Remember the information that you fill in when performing certain activities on our Site; and
  • Store your preferences such as language and location.
  • Performance or Analytics Cookies: These Cookies help us understand how our Site is being accessed, used, or are performing. These performance or analytics Cookies may collect information about the content you view, what websites you visit immediately before and after visiting our Site, and your system and geographic information. The information generated by these Cookies will be transmitted to and stored by the applicable analytics services. For example, we may use performance or analytics Cookies to:
  • Maintain and continually improve our Site;
  • Keep track of the number of visitors to the pages within our Site;
  • Keep track of the length of time that each visitor spends on the pages within our Site;
  • Determine the order in which a visitor visits the various pages or features within our Site;
  • Identify performance issues with our Site; and
  • Assess which parts of our Site need improvement.

E. How to Manage or Delete Cookies 

You can exercise your preferences concerning Cookies served on our Site by taking the steps outlined below. To learn more about Cookies, including how to manage Cookies and opt-out of Cookies being placed on your devices, please visit www.allaboutcookies.org.

Browser Settings

You may alter the Cookie settings in your browser settings at any time. You may accept all or only certain Cookies. If you disable Cookies in your browser settings, however, you may find that certain sections of our Site will not work.

  • First-Party Cookies: If you do not want Cookies placed on your device, you can adjust the setting of your Internet browser to reject some or all Cookies and to alert you when a Cookie is placed on your device. To do this, follow the instructions provided by your browser (usually located within the “Help,” “Tools,” or “Edit” settings). While adjusting your browser settings can prevent the future placement of Cookies, it does not remove existing persistent Cookies.
  • Third-Party Cookies: Modern browsers also allow you to block third-party Cookies using the steps described above for first-party Cookies.

Preferences Tools

There are several services available that can assist you with managing your Cookie preferences, including industry groups, standards associations, and tools provided by the Cookie providers and social media sites. Please note that Credo.ai has no affiliation with, and is not responsible for, the third party websites.

  • Do Not Track: You may turn on the Do Not Track (“DNT”) setting in your browser, which will enable your browser to send a special signal to websites, analytics companies, plug-in providers, and other web services you encounter while browsing to stop tracking your activity. To turn on your DNT signal, please visit AII About DNT. Please note that not all companies will respond to or honor DNT signals. Our Site does not respond to DNT signals.
  • Web Beacons and Pixels: You may avoid web beacons and pixels by disabling the functionality that allows remote images to load in your email account and refraining from clicking on any links in email messages.

F. Changes to This Website Cookie Policy

Credo.ai reserves the right to amend this Website Cookie Policy at any time. If we update this Website Cookie Policy, we will revise the “Effective Date” of the Website Privacy Policy that includes this Website Cookie Policy and post a link to the new Website Cookie Policy on our Site. Changes to this Website Cookie Policy are effective when they are posted. If we make any material changes, we will provide you with notice as required under applicable law. You are advised to review this Website Cookie Policy periodically for any changes.